unapologetic
Thursday, August 17, 2006
I love Malaysia, but I hate a minute fraction of the people in the service industry who have absolutely no sense of customer service.
To start things off: my dad's site domain expired, email server went crashing down, dad saw red and I took the flak. It's all good.
So in I go diving through emails, looking for the domain reseller and a little surprised that I didn't get a prior warning that the site domain was about to expire. From the previous host's long, lengthy email of information, I got hold of the reseller and hastily emailed them in hopes that the problem would be fixed as soon as possible if not immediately.
I get a speedy reply that says, "Our records show that we have (insert previous hosting company, abbreviated: PHC)'s PersonA on file. Kindly contact PersonA from PHC to renew this domain."
What the fuck.
See, PHC had said everything was transferred over but apparently, they had only transferred the hosting and completely forgot about the domain name; basically who the reseller had on file.
Me being me, I sent an angry email to the reseller asking if it's possible to migrate ownership because I have no intentions of dealing with PHC ever again so long as I am capable of breathing. Reseller says I have to inform PHC. WELL. Technically, everything should've been transferred. I email a nasty (as nasty as text carries tone) letter to PHC, with a carbon copy to the reseller stating that I no longer want to deal with them and it would be fantastic if PHC would forward all invoicing materials to the reseller so everything is actually under my dad's company's name AS AGREED BEFORE.
I know, if only on-screen text could fly and stab you right in the eyes. If only.
To my astonishment, this little prick of a rep from PHC had the cheek to write me back saying, "Please pay attention that the billing and administrative information has now been changed your own details. This means all emails and billing reminders for your domain will be sent to you so you can renew the domain by your own." Of course, this message was originally written in broken grammar and I just needed to tidy up because not every person understands Malaysian English.
Number one. Don't be an asshat. I have the same information and even though the administrative contact is to the company, the BILLING/Invoicing is still to the reseller. And we all know, from the third paragraph that the reseller has PHC on record. Therefore, I don't get the privy of getting any golden reminders that the domain is about to croak.
Number two. Don't be sarcastic with me when you know somewhere along the way, you messed up too. I can be an equally sarcastic bitch.
Number three. I do not like that man, nor do I like PHC. Why? Because, while revamping dad's site, I looked through their PHP (that sends participant registration details to the company's email) wanting to add new fields but instead, found that PHC included their OWN EMAIL alongside the company's.
To the people at PHC: was there some fine print that said you could collect your client's client's information while you had initially built that poor excuse for a website (which has now been retired, thank the heavens)? And... isn't that illegal? Shady too. And completely non-ethical. Shame on you!
PHC, rot in hell for giving the industry a bad name.
And I'd recommend sending your employees for training to comprehend what it means to be curteous and ethical.
I love Malaysia, but I hate a minute fraction of the people in the service industry who have absolutely no sense of customer service.
To start things off: my dad's site domain expired, email server went crashing down, dad saw red and I took the flak. It's all good.
So in I go diving through emails, looking for the domain reseller and a little surprised that I didn't get a prior warning that the site domain was about to expire. From the previous host's long, lengthy email of information, I got hold of the reseller and hastily emailed them in hopes that the problem would be fixed as soon as possible if not immediately.
I get a speedy reply that says, "Our records show that we have (insert previous hosting company, abbreviated: PHC)'s PersonA on file. Kindly contact PersonA from PHC to renew this domain."
What the fuck.
See, PHC had said everything was transferred over but apparently, they had only transferred the hosting and completely forgot about the domain name; basically who the reseller had on file.
Me being me, I sent an angry email to the reseller asking if it's possible to migrate ownership because I have no intentions of dealing with PHC ever again so long as I am capable of breathing. Reseller says I have to inform PHC. WELL. Technically, everything should've been transferred. I email a nasty (as nasty as text carries tone) letter to PHC, with a carbon copy to the reseller stating that I no longer want to deal with them and it would be fantastic if PHC would forward all invoicing materials to the reseller so everything is actually under my dad's company's name AS AGREED BEFORE.
I know, if only on-screen text could fly and stab you right in the eyes. If only.
To my astonishment, this little prick of a rep from PHC had the cheek to write me back saying, "Please pay attention that the billing and administrative information has now been changed your own details. This means all emails and billing reminders for your domain will be sent to you so you can renew the domain by your own." Of course, this message was originally written in broken grammar and I just needed to tidy up because not every person understands Malaysian English.
Number one. Don't be an asshat. I have the same information and even though the administrative contact is to the company, the BILLING/Invoicing is still to the reseller. And we all know, from the third paragraph that the reseller has PHC on record. Therefore, I don't get the privy of getting any golden reminders that the domain is about to croak.
Number two. Don't be sarcastic with me when you know somewhere along the way, you messed up too. I can be an equally sarcastic bitch.
Number three. I do not like that man, nor do I like PHC. Why? Because, while revamping dad's site, I looked through their PHP (that sends participant registration details to the company's email) wanting to add new fields but instead, found that PHC included their OWN EMAIL alongside the company's.
To the people at PHC: was there some fine print that said you could collect your client's client's information while you had initially built that poor excuse for a website (which has now been retired, thank the heavens)? And... isn't that illegal? Shady too. And completely non-ethical. Shame on you!
PHC, rot in hell for giving the industry a bad name.
And I'd recommend sending your employees for training to comprehend what it means to be curteous and ethical.
[ soon-to-be useful ]
previously on nekomatta.com
timeless bitchings
nekomatta is...
Sean Sean Tan;
sarcastic wordsmith, dirty in oh-so-many ways, fun-loving IE-hating CSS worshiping markup "engineer", anime-styled arm flailing expressive communicator, proudly self-initiated member of the cult of milk and caffeine, snotty pink crayon lover, tree hugging hippy organic designer, pole dancer wannabe, swing-a-ling lindy hopper, rabid arcane mage/bitchin' disc priest/annoying resto druid--sometimes spazzy, often giggly, always loud.
20% sugar, 80% kink.
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