nekomatta

Monday, April 10, 2006

as much as i DETEST streamyx, my current state of addiction/work depends on the piece of shit they call broadband.
so, i'm here trying to register a line at home because mom's getting all pissy i have to come to the office at night to do work (and multitask with wow in windowed mode ;))

and what do i get?! a javascript error -_-

not discouraged, i dial the ever-so-helpful streamyx support line and watch the walls around me crumble to ashes from decay while i wait on hold for someone to help me.

the nice lady over the phone who probably doesn't know what's going on, puts me on hold again to have a nice chat with her supervisor. her supervisor tells her to tell me to try again tomorrow.

nice lady: oh my supervisor says it's probably some form error where you've submitted the form but we probably didn't get the right details. for example, if you requested a modem, it probably didn't go through as one and your package might be registered as one without a modem.

what the fuck?

it's a scripting error. look into it. fix it! SOMETHING!
don't tell me to try tomorrow because chances are it still won't work because it's an argument error (some string not being passed over blah blah blah)

so feeling a little rattled, i squint at the firefox tab, the error message and ponder...

since malaysia is pretty much technologically backwards (hah, all you fuckers using internet explorer can kiss my fat ass... and don't even begin bitching about why your computer might explode one day), why not try using ie to fill out the form?

turns out, it really is a browser issue.

how STUPID are you to code your forms so that it's only compatible with ie and not ffox? or any other browsers in general?
for fuck's sake the form doesn't even look the same in both the browsers.
who coded that piece of shit?
does NOBODY in this damn country worry about cross-browser/platform or compatibility issues at all? standards? quality control? testing? no?

is everyone so hung up on being "flashy" that you can't comprehend (or refuse to) a simple thing like ACCESSIBILITY?
fuck your flash/dom/dhtml bullshit.
get the basics then worry about being fancy.

say it with me: form and function goes hand in hand.

so... i decided to write an email to streamyx, knowing full well that i'll probably NOT get a reply:

Dear Help Support at Streamyx,

I am aware that you probably do not reply to any emails at all.
However, I would like to point out, as a future subscriber to Streamyx, I am TERRIBLY disappointed that your Online Registration form scripting is not web compatible with other browsers besides Internet Explorer.
This incompatibility has caused both your Help Support line and I much grief trying to discover what was wrong. Sure, your audience may very well use Internet Explorer in general, but please for the love of God and whatever is holy and dear to you, cater to the needs of the rest of the population who do not want to be infected with viruses coming from Internet Explorer as well.

Thank you for your time (or lack of).


Regards,
nekomatta


as it stands: tmnet streamyx 1 nekomatta 0
if this goes on, my score is going to hit negative values :/

Labels: rant, streamyx